Q.How do I pay?
You could pay by credit card and the payment will be handled
by Stripe (our trusted payment gateway).
Q.How do I cancel paid
- Login your Sudota account on our website.
Go to your account
Under the "Settings" tab, press the "Cancel" button at
A pop up window will show up, confirm the subscription
cancellation by pressing the "Cancel Subscription"
button and your paid subscription will be cancelled
immediately. Note that you will still have access to
paid features till the original next billing date.
Q.When will I be charged in
You will be charged on the same day you subscribed our paid
plan in upcoming months till you cancel your subscription.
Q.I only want to subscribe for
a single month.
If you want to subscribe for single month only, you could:
- Subscribe to the paid plan you want.
Cancel your paid subscription immediately or anytime
before your next payment date (the same day you
subscribed our paid plan in next month), you will still
have access to paid features till the original next
billing date no matter when you cancel your
subscription. Please check out above "How do I cancel
paid subscription?" FAQ for details of subscription
Q.When and how will I receive
invoice and receipt for each payment?
All the receipts and invoices are available on the profile
Q.Could I change my billing
information or provide my own (your company) VAT number in
Yes, you could change your billing information or add the
VAT number of your company in the invoice. Please kindly
contact us via
Q.My credit card was rejected
during the payment process.
Q.How secured is the payment
To ensure a secured payment process, please make sure you
are connected to a trusted internet network (non-public and
password protected wifi network) when you proceed with the
Your payment information will be stored and handled by
Stripe, our trusted payment gateway. Sudota (Otter Dev.
Limited) does not have full access to your credit card
information (e.g. no CVC or full card number access).
Here are some useful links regarding Stripe measures and
policies regarding security, privacy and data retention.